FAQ | The Dog Walker

What areas do you service?

We proudly serve Okotoks, AB, and surrounding communities. Not sure if you’re in our zone? Just reach out and we’ll let you know!
What types of walks do you offer?

We offer 20-minute runs, 30-minute walks, and 50-minute fitness-focused sessions. Each walk is tailored to your dog’s energy level, age, and needs.
Can I schedule a Meet & Greet before booking?

Absolutely! We offer complimentary Meet & Greets to get to know you and your Dog before the first walk.
What happens in varying weather conditions?

Walks continue in most weather conditions, but in cases of extreme heat, cold, or storms, we may shorten or reschedule for your Dog’s safety. myDOGWALKER.co always keep you informed.
Will my Dog have the same walker every time?

myDOGWALKER aims to assign the same walker for as long as possible, consistency and relationship building is key, and yes, you are welcome to request another specific walker at themolethefoxandthehorse@gmail.com or kyleeburbank@gmail.com
Do you offer group walks or solo walks?

Yes, we offer both! You can choose based on your Dog’s personality and social comfort to begin. level. Some Dogs love group walks, while others do best with one-on-one attention and training. We’re happy to tailor the experience to what suits your Dog best.
Do you offer services for Senior Dogs?

Yes, myDOGWALKER absolutely does. Senior Dogs deserve special care, and we tailor certain routes to match their pace and needs. Whether it's a slow stroll or even a carried walk, we're here to keep your Dog comfortable and happy. Connect with us to learn more about joint health and how to help our dogs age gracefully.
How do I know my Dog is safe?

myDOGWALKER team members undergo background checks, which are available upon request, and are trained in both individual dog safety and group pack handling. We equip all our walkers and trainers with stopwatches to reduce phone usage during walks. For clients who request it, we provide photo updates after each walk. You can also subscribe to GPS-tracked walks for an additional $35/month to follow your Dog's route in real-time.
What’s your cancellation policy?

Cancellations made at least 24 hours in advance are ideal—their Dog will simply be removed from the schedule for the day, no questions asked. For last-minute cancellations, the full service fee will apply unless the cancellation is due to severe weather conditions. We appreciate your understanding as this helps us respect our walkers’ time and routes.
Do you walk aggressive or reactive Dogs?

At myDOGWALKER, we pride ourselves on an open-door policy and believe every dog deserves a chance at a great walk. We assess each case individually to ensure safety for everyone involved. For reactive or aggressive dogs, we highly recommend a solo walker and suggest at least one training session per week to support progress and consistency.
What kind of training do you offer?

myDOGWALKER offers a range of training including obedience, lead manners, puppy to adulthood guides, recall, behavioral adaptations, and prefered socialization. myDOGWALKER will begin with an initial assessment to understand your dog’s behavior, personality, and goals. Based on that, we’ll recommend a custom plan—whether it’s one-on-one sessions, pack training, or a structured program.